Delete your account
How to delete your account in the TRESS app or the TRESS Business app by Tress Labs, with or without the app, and what happens to your data.
Last updated: 2 November 2026
Delete in the app
One TRESS account works in both apps, so deleting it in either app deletes it in both.
- Open TRESS and sign in.
- Tap the menu at the top left, then Settings.
- Scroll down and tap Delete account.
- Choose a reason.
- Type DELETE when asked, and confirm.
- Open TRESS Business and sign in.
- Tap the settings icon at the top right, or open the menu and tap Settings.
- Scroll down and tap Delete account.
- Choose a reason.
- Type DELETE when asked, and confirm.
Delete without the app
If you no longer have the app or cannot sign in, email tressbeta@gmail.com from the email address on your account, with the subject “Delete my TRESS account”. Tell us which app you used. We may reply to check that the account is yours, then close it in the same way as the app does, and we email you when it is done.
What happens next
- Right away
Your account is closed and you are signed out on every device. Your phone stops getting TRESS notifications, and we stop sending you marketing messages.
- Within 30 days
You can change your mind. Sign in again before the 30 days are up and your account comes back as it was.
- After 30 days
Within about a day, we permanently delete your personal data and remove your name from the records we keep, as listed below. This cannot be undone.
What is deleted
- Your account and profile: name, email address, phone number, date of birth, gender, “about you”, NIC number, profile photo and favourite businesses.
- The AI pictures you made in the TRESS app, including the face photos you uploaded for them.
- Your signed-in sessions, sign-in codes and verification codes.
- The devices registered for your notifications, and your in-app notifications.
- Your loyalty points history, saved billing details and payout bank details.
- Our log of the emails and text messages we sent you.
What is kept, and why
Some records also belong to the businesses you booked with, so we keep them without your name:
- Your bookings stay with the business, with your name shown as “Deleted user”.
- Chat messages you sent about a booking are replaced with “This message was deleted.”
- Reviews you wrote keep their rating and text, but show “Deleted user”.
We keep invoices, payment and payout records, and wallet and dispute records for as long as the law requires, for legal and accounting reasons. If we suspended an account for abuse, we keep it until the suspension is resolved.
If you run or work at a business
- Team members. After the 30 days, you are removed from the business team. The stylist profile the business created for you stays with that business, no longer linked to you.
- Business owners. After the 30 days, your business is hidden from clients and can no longer be booked, every team member loses access, and open invitations are cancelled. The business’s own records, such as services, bookings, the client list and AI pictures made in its studio, are kept hidden and are not shown to anyone. Email us if you want those deleted too.
Delete some data only
You do not have to delete your account to remove some of your data.
- Delete AI results from your AI history in the app.
- Change your profile details and photo in your profile.
- Stop sharing your phone number with businesses in Settings.
- Email tressbeta@gmail.com to ask us to delete anything else.
The privacy policy explains everything we collect and why.